FAQ
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship across Australia. We do not ship internationally at this time.
2. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 7–15 business days depending on your location within Australia.
Shipping times may vary during peak seasons or due to carrier delays.
3. Do you offer free shipping?
Yes. We offer FREE shipping on all orders across Australia.
There are no hidden fees at checkout.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use that tracking number to monitor your delivery progress.
5. What payment methods do you accept?
We accept major credit and debit cards including Visa and Mastercard, as well as secure online payment options available at checkout.
All transactions are encrypted and secure.
6. Can I return an item?
Yes. We offer a 30-day return policy.
To be eligible for a return: • The item must be unused
• The item must be in original packaging
Please contact us before sending any return.
7. What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will review your case and provide a suitable solution.
8. How can I contact you?
You can reach us at:
Response time: Within 24–48 business hours
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)